Shipment
In these terms:
- Intempo Digital or Service means the on-line service provided by Us through www.intempodigital.com from time to time.
- Person means an individual, or a body corporate or unincorporated, and Persons shall be construed accordingly.
- You or Your means the Person using this site or named in the registration details (if any) accompanying these terms and conditions.
- Your Communications means any communications received or sent by You through the Service including e-mails and other electronic messages.
- Your Material means any material within the Service which originated from You through the Service.
- We and Us and The Company means Intempo Digital Ltd.
- Payment Provider means our Internet Payment Service Provider who processes Your credit and debit card payments.
Delivery
All deliveries must be signed for (except items sent by post and which are small enough to be put through Your letterbox). Please make sure You keep the receipt enclosed with Your goods. Subject to stock, most goods will be shipped within 5 working days.
Missing, Damaged or Incorrect Orders
We try very hard to ensure that You receive Your order in the best condition. If You do not receive all Your products, please check that they have been despatched by contacting our helpdesk at 0161 828 5248 or enquiries@intempodigital.com . In the unlikely event that a product arrives damaged or faulty, You should also contact this number and they will explain what steps should be taken. These steps are also described further down in these Terms and Conditions.
Backorders
We endeavour to keep product stocked to a level where We are able to ship on receipt of order. However, We may have to leave Your requirements on backorder should We have insufficient stock or in the unlikely case of a stock discrepancy. If this is the case then the whole order will be held back until the appropriate product is in stock in our warehouse. We anticipate delays of no more than 28 days. Should this be exceeded then You will be contacted to see what action You wish to take – i.e. whether to cancel, amend or continue with Your order. We shall keep Your credit/debit card details on record for 45 days for the purposes of being able to fulfill Your order without re-contacting You when stock is delivered.
Order Cancellations
You can cancel Your purchase at any time either before or up to 14 days after delivery:
Before delivery: Please contact the help desk at 0161 828 5248 or enquiries@intempodigital.com. You will need to have Your order reference to hand in order to help on this matter. The helpdesk staff (or an e-mail response) will confirm cancellation. If Your order has shipped before it can be called back then We will arrange collection and credit in full.
After delivery: Please contact the help desk at 0161 828 5248 or enquiries@intempodigital.com to notify Us of Your wish to cancel. We must have an official request to cancel in writing, either by fax, e-mail or letter. You must include the order reference, order details and what You wish to return. Following receipt of Your request to cancel, You will be given a reference number to include on Your return paperwork and an address for return of the product. When the product is received (and after successfully passing inspection) then You will receive credit in full to the value of Your original order (including our outbound shipping charges but not Your return shipping costs).
Return requirements: Your product must be complete and in 'as new' condition (e.g. if You have opened the box to examine the product You must have done so without damaging or marking the product in any way). It should be returned with the original box, packing and accessories. Pre-recorded DVDs, CDs and other software must be sealed. Any 'Free Gifts' received with the product must also be returned. Where these requirements have not been met then the total You will be credited may be affected. You will be contacted should this be the case.
Return of Goods
Product faulty within 28 days of delivery:
Should You wish to return Your product for repair or replacement then please contact our Technical Support line on 0161 828 5219 or email at enquiries@intempodigital.com
Should You wish to return Your product for credit, then please contact the help desk at 0161 828 5248 or enquiries@intempodigital.com, to notify Us of Your faulty product. You must have Your order reference to hand. Following receipt of Your request to return, You will be given a reference number and asked for an address from which We can make a collection during business hours. We will then arrange collection and once received at our warehouse credit the original order in full (including outbound shipping cost).
Please note the return requirements above, failure to follow this may affect how much You are credited. Product faulty after 28 days from delivery (but within product warranty period):
Should You wish to return Your product for repair or replacement then please contact our Technical Support line on 0161 828 5219 or email at enquiries@intempodigital.com
Should You wish to return Your product for credit, then please contact the help desk at 0161 828 5248 or enquiries@intempodigital.com to notify Us of Your faulty product. You must have Your order reference to hand. Following receipt of Your request to return for credit, You will be given a reference number to use on Your return paperwork and an address to return the product to. Return of the product is at Your cost. When the product is received (and reliant on passing inspection) then You will receive credit in full to the value of Your original order (including our outbound shipping charges but not Your return shipping costs).Please note the return requirements above, failure to follow this may affect how much You are credited.
Incorrect Product received:
Should You receive incorrect products from that which You had confirmed as being ordered then please contact the help desk at 0161 828 5248 or enquiries@intempodigital.com, to notify Us of this. We will arrange the collection of the incorrectly shipped products and ensure that the correct order and product is sent out to You as soon as possible.
Order confirmed as shipped but not received:
Should You have shipment of Your order confirmed but not receive a delivery then please contact the help desk at 0161 828 5248 or enquiries@intempodigital.com, to notify Us of this. We will investigate the shipment and on completion of this investigation either provide appropriate proof of delivery or ship out a replacement order. These guidelines do not cover faults caused by accident, neglect, misuse or normal wear and tear.
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